SHEIN actively communicates with customer via social media platforms. Being the top 5 brands of Instagram in the globe, they come across intense customer service pressure. Building an all-rounded Instagram Chatbot with Popcast.ai, not only could they interact with customer instantly, but also driving traffic to website as well as driving product sales. The positive customer relationship resulting positive brand image in the long run.
Reduce 91% of customer service pressure by
Boost customer awareness and engagement
Company name: SHEIN
Industry: Fashion and Clothing
Service: Instagram Chatbot
SHEIN is an international B2C fast fashion e-commerce company. The company mainly focuses on women's wear, but it also offers men's apparel, children's clothes, accessories, shoes, bags and other fashion items. SHEIN mainly targets Europe, America, Australia, and the Middle East along with other consumer markets. The brand was founded in 2012, and since then it has upheld the philosophy that "Everyone can enjoy the beauty of fashion." Its business covers more than 150 countries and territories around the world.